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technology consulting

Technology Consulting

Communication within organizations, through the corporate Intranet, is now much richer and often more democratic than in the past. Email has become the communication medium of choice in a world of global business where managers are constantly on the move between different time zones. Radical change has also occurred behind the scenes in the corporate data-centres of large organizations and in the computer rooms of smaller ones. Again the story is one of technology power and standardization. De facto standards created by the leading proprietary technology vendors rest upon more fundamental international standards such as the hypertext transfer protocol that forms the basis for the World Wide Web. With a little encouragement from fears of the so-called “millennium bug”, many organizations abandoned their old legacy systems and installed a set of interconnected packaged applications. For the first time this has enabled business to have end-to-end flow of information across their value chain and out to customers and suppliers.

Consultants have played a significant role in helping to implement these large-scale information systems, such as electronic point of sale (EPOS) systems, enterprise resource planning (ERP) and customer relationship management (CRM). All these systems provide access to an ever-increasing volume of data. It is often said that managers today are data rich and information poor. Some scholars provided a neat definition of the word information: “Information is the answer to the question.” Developments in data warehousing and data mining are helping provide answers to basic questions such as “who is buying our product?” Decision support systems (DSS) are enabling managers to test their decisions on the computer before they commit themselves and their organizations.

Consultants and IT vendors have recognized that the logical successor to information management is knowledge management. IT systems can help to locate and to share knowledge but there are limitations. As Peter Drucker has said: “Information only becomes knowledge in the hands of someone who knows what to do with it.”
The biggest development that did happen in the late 2000s was business intelligence (BI). This technology has been studied for decades, but the goal of a truly intelligent machine seems to recede as we try to approach it. Successful applications have appeared in restricted specialist areas and a lot of development work has gone into “intelligent agents” to do searches on the Internet, but BI is still not a mainstream application. And yet the need is great: business intelligence offers the promise, at last, of helping us to cope with data, information and knowledge.

Today business and technology are inextricably linked. And keeping pace with the emerging technology landscape can be difficult for even the most tech-savvy leaders. EXIT Group can help. Our technology professionals have deep experience applying technologies to help you achieve your business goals. We offer three mainstream technology solutions based on the resources available to SMEs and industry within which they operate:

  1. Information System Solutions
  2. Network Infrastructures
  3. Payment Solutions